Shipping policy

We Ship Australia-Wide

At Taliso, we know that waiting for your order isn't fun—especially when you're dealing with sleepless nights, hot flushes, or aching joints. That's why we're committed to getting your wellness essentials to you as quickly and affordably as possible.

All orders are shipped from within Australia using Australia Post and other trusted carriers.

Shipping Options & Rates

Shipping Option	Cost	Estimated Delivery Time
Standard Shipping	Calculated at checkout	3–7 business days
Express Shipping	Calculated at checkout	1–3 business days
Free Standard Shipping	On orders over $99	3–7 business days

Shipping costs are calculated based on the size, weight, and delivery address of your order. The exact shipping fee will be displayed at checkout before you complete your purchase.

Delivery Timeframes

Delivery times vary depending on your location:

Location	Standard Shipping	Express Shipping
Metro Areas (Capital Cities)	3–5 business days	1–2 business days
Regional Areas	5–7 business days	2–4 business days
WA, NT, Remote Areas	7–10 business days	3–6 business days

Please note:

Delivery times are estimates only and calculated from the date of dispatch, not from the date the order was placed.
During peak seasons (like Christmas or public holidays), please allow an additional 1–2 business days for delivery.

Order Processing

Step	Timeframe
Order Confirmation	Immediate (email sent)
Processing & Dispatch	1–2 business days
Tracking Email	Sent once your order is dispatched

We aim to dispatch all orders within 1–2 business days of receiving your order. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Order Tracking

Once your order has been dispatched, you will receive an email with:

Your tracking number
A link to track your parcel via Australia Post or the relevant carrier

💡 Tip: If you haven't received your tracking email, please check your junk or spam folder—it may have ended up there.

What If Something Goes Wrong?

Lost or Delayed Parcels

If your parcel hasn't arrived within the estimated delivery timeframe, please:

Check your tracking link for updates
Contact us at [your email] with your order number
We'll investigate with the carrier and keep you informed

Incorrect Address

Please double-check your shipping address at checkout. If you realise you've made a mistake, contact us immediately at [your email] . We'll do our best to update your address before dispatch, but we cannot guarantee changes once an order has been shipped.

Failed Delivery

If Australia Post is unable to deliver your parcel, they will leave a card with instructions on how to collect your order from your local post office or arrange re-delivery.

Important Notes

We only ship within Australia. We do not currently offer international shipping.
All orders are subject to Australia Post delivery schedules and public holidays.
Signature on delivery may be required for some orders, depending on the carrier and the value of the parcel.
Shipping fees are non-refundable except in cases where we have made an error.

Australian Consumer Law

Taliso complies with the Australian Consumer Law (ACL) . If your order is faulty, not as described, or does not meet consumer guarantees, you are entitled to a replacement, refund, or repair.

For more information, please refer to our Returns & Refunds Policy.