Refund policy

We stand behind every product we make. If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery and we'll make it right — exchange, store credit, or full refund, your choice.

To request a return:

  • Email us at contact@taliso.com.au with your order number
  • We'll respond within 1–2 business days with next steps
  • Returned items must be unused and in original packaging

Change of mind returns are accepted within 30 days. Return shipping is at the customer's cost unless the item is faulty or incorrect.

Faulty or incorrect items — we'll cover return shipping and send a replacement or full refund immediately.

Our Commitment to You

At Taliso, we want you to love every product you purchase. We understand that choosing wellness products for menopause, perimenopause, and joint health is personal—and we're here to support you every step of the way.

This policy explains your rights and how we handle returns, repairs, replacements, and refunds. It is designed to be clear, fair, and compliant with the Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Under the ACL, products must generally be:

  • Of acceptable quality (safe, durable, and free from defects)

  • Fit for purpose (including any purpose we told you it would suit)

  • Match their description or sample

If a product fails to meet these guarantees, you may be entitled to a repair, replacement, or refund.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@taliso.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@taliso.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@taliso.com.au.

Major vs Minor Failures

Type of Failure Your Rights Our Response
Major Failure You can choose a refund or replacement The product is unsafe, significantly different to description, or cannot be used for its normal purpose and cannot be easily fixed
Minor Failure We can choose the remedy—usually a repair or replacement The product has a small defect that can be fixed

Important: We cannot insist that you accept a repair if you are entitled to a refund for a major failure.

Change of Mind Returns

We want you to shop with confidence. If you change your mind about a product, we may offer a refund or exchange at our discretion, subject to the following conditions:



Condition Requirement
Timeframe You must contact us within 14 days of receiving your order
Condition The product must be unused, unopened, and in its original packaging
Proof of Purchase You must provide your order number or receipt

Please note:

  • Change of mind returns are not available for change of mind on supplements, skincare, or other consumable products. For hygiene and safety reasons, we cannot accept returns on opened or used health and beauty products.

  • Return shipping costs for change of mind returns are your responsibility.

  • Refunds for change of mind will be issued to your original payment method, minus any original shipping costs.

Faulty, Damaged, or Incorrect Products

If your product arrives faulty, damaged, or incorrect, we will make it right.



Issue What We'll Do
Faulty or Damaged We'll offer a repair, replacement, or refund depending on the severity of the issue
Incorrect Item We'll arrange for the correct item to be sent to you at no extra cost
Missing Item We'll investigate and dispatch the missing item or offer a partial refund


How to Report an Issue

  1. Contact us within 7 days of receiving your order at contact@taliso.com.au

  2. Provide your order number and a description of the issue

  3. Include photos of the fault, damage, or incorrect item

We will assess your claim and respond within 2 business days.

Return Shipping for Faulty Products

  • If the product is faulty, damaged, or incorrect, we will cover the cost of return shipping

  • We will provide you with a pre-paid shipping label or reimburse your reasonable postage costs

Timeframes and Process

Step Timeframe
Contact us to request a return Within 14 days of receiving your order (change of mind) or 7 days (faulty/damaged)
We respond to your request Within 2 business days
Return shipping You must send the item back within 14 days of our approval
Refund processing Once we receive and inspect the return, we'll process your refund within 5-10 business days
Refund method Refunds will be issued to your original payment method

Exclusions

We cannot accept returns for:

Category Reason
Opened or used supplements Health and hygiene reasons
Opened or used skincare/beauty products Health and hygiene reasons
Products damaged by misuse Not covered under ACL guarantees
Change of mind on sale items Unless faulty or misdescribed

This does not affect your rights under the Australian Consumer Law for faulty or misdescribed products.

How to Request a Return

To request a return, please email us at contact@taliso.com.au with:

  • Your order number

  • The product(s) you wish to return

  • The reason for the return

  • Photos (if the product is faulty or damaged)

We will respond within 2 business days with instructions on how to return your item.

Important Notes

  • Proof of purchase is required for all returns

  • Refunds will be processed to the original payment method used at checkout

  • We cannot refund shipping costs for change of mind returns

  • We reserve the right to decline change of mind returns if the product is not in resaleable condition

  • This policy does not exclude or limit your rights under the Australian Consumer Law

Contact Us

If you have any questions about our Returns & Refunds Policy, or if you need help with a return, please contact us:

📧 contact@taliso.com.au
💬 @talisowellnes across socials.

We're here to help.

Taliso — For every change.