Our Commitment to You
At Taliso, we want you to love every product you purchase. We understand that choosing wellness products for menopause, perimenopause, and joint health is personal—and we're here to support you every step of the way.
This policy explains your rights and how we handle returns, repairs, replacements, and refunds. It is designed to be clear, fair, and compliant with the Australian Consumer Law (ACL).
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Under the ACL, products must generally be:
Of acceptable quality (safe, durable, and free from defects)
Fit for purpose (including any purpose we told you it would suit)
Match their description or sample
If a product fails to meet these guarantees, you may be entitled to a repair, replacement, or refund.
Major vs Minor Failures
| Type of Failure | Your Rights | Our Response |
|---|---|---|
| Major Failure | You can choose a refund or replacement | The product is unsafe, significantly different to description, or cannot be used for its normal purpose and cannot be easily fixed |
| Minor Failure | We can choose the remedy—usually a repair or replacement | The product has a small defect that can be fixed |
Important: We cannot insist that you accept a repair if you are entitled to a refund for a major failure.
Change of Mind Returns
Due to the nature of our products and for hygiene and safety reasons, we are unable to accept change of mind returns on supplements, skincare, or other consumable products. This applies whether the product has been opened or not.
This does not affect your rights under the Australian Consumer Law for faulty or misdescribed products.
Faulty, Damaged, or Incorrect Products
If your product arrives faulty, damaged, or incorrect, we will make it right.
| Issue | What We'll Do |
|---|---|
| Faulty or Damaged | We'll offer a repair, replacement, or refund depending on the severity of the issue |
| Incorrect Item | We'll arrange for the correct item to be sent to you at no extra cost |
| Missing Item | We'll investigate and dispatch the missing item or offer a partial refund |
How to Report an Issue
Contact us within 14 days of receiving your order at contact@taliso.com.au
Provide your order number and a description of the issue
Include photos of the fault, damage, or incorrect item
We will assess your claim and respond within 2 business days.
Return Shipping for Faulty Products
If the product is faulty, damaged, or incorrect, we will cover the cost of return shipping
We will provide you with a pre-paid shipping label or reimburse your reasonable postage costs
Timeframes and Process
| Step | Timeframe |
|---|---|
| Contact us to report a faulty or incorrect item | Within 14 days of receiving your order |
| We respond to your request | Within 2 business days |
| Return shipping | You must send the item back within 14 days of our approval |
| Refund processing | Once we receive and inspect the return, we'll process your refund within 5–10 business days |
| Refund method | Refunds will be issued to your original payment method |
Exclusions
We cannot accept returns for:
| Category | Reason |
|---|---|
| Supplements (opened or unopened) | Health, hygiene, and safety reasons |
| Skincare and beauty products (opened or unopened) | Health, hygiene, and safety reasons |
| Products damaged by misuse | Not covered under ACL guarantees |
| Change of mind on any consumable product | Hygiene and safety — see Change of Mind section above |
| Change of mind on sale items | Unless faulty or misdescribed |
This does not affect your rights under the Australian Consumer Law for faulty or misdescribed products.
How to Request a Return
To request a return, please email us at contact@taliso.com.au with:
Your order number
The product(s) you wish to return
The reason for the return
Photos (if the product is faulty or damaged)
We will respond within 2 business days with instructions on how to proceed.
Important Notes
Proof of purchase is required for all returns
Refunds will be processed to the original payment method used at checkout
This policy does not exclude or limit your rights under the Australian Consumer Law
Contact Us
If you have any questions about our Returns & Refunds Policy, or if you need help with a return, please contact us:
📧 contact@taliso.com.au
💬 @talisowellness across socials
We're here to help.
Taliso — For every change.